CANCELLATION POLICY

The Total Fees specified on the Order are exclusive of VAT and any other applicable service tax which shall be payable in addition. All fees shall be payable to Organiser within the time specified by organiser in full without any deduction counterclaim or set-off by Delegate.

All advertised Early Bird and Special Group Discounts offers require payment before the cut-off date specified on the Order in order to be eligible for advertised special offer. All advertised discount offers cannot be combined with any other offer.

The booking fee does not include accommodation or travel costs; these are the responsibility of the Delegate.

Delegates are responsible for the cost of gratuities that might include use of leisure facilities available at the Venue, parking, wine with meals (where applicable) and other items not planned such as non-Organiser arranged dining, mini-bar, other refreshments and telephone calls.

Delegate bookings are transferable but cannot be cancelled. If you are unable to attend, you must notify Organiser as soon as possible and in any event at least 4 weeks prior to the Event, and you may specify which of the following two options you wish to choose:

Option 1: A Delegate, who is unable to attend the Event may nominate a substitute who should be of similar standing in terms of business and financial responsibility. A Substitute Delegate must be submitted in writing to the organiser and must be approved by Organiser (in its absolute discretion) and must also

agree to abide by these Terms. You will remain primarily responsible for their conduct and discharge of any fees incurred by them.

Option 2: You may request a credit voucher once full payment is received by organiser. The voucher will be valid for twelve months from date of issue and can be used against payment for the registration fee of any other event operated by Organiser, subject to availability and booking such event. It is essential that Delegates register through the normal channels for the alternative Event and notify organiser of the voucher number when booking. The voucher will then be accepted as full (or part) payment. You must claim a credit voucher within 28 days of written notice of your booking cancellation. Claims made after this date will not be considered. Bookings cancelled inside of 10 days of the event start date are not subject to our credit voucher terms. Please note that all fees remain payable and shall be retained by organiser.